Have you ever wondered whether or not truck rental companies are always honest with their customers? While you may think they are, there are some companies that do fall short when it comes to customer service and upholding their own policies. Below, we will go over some of the things you need to know that truck rental companies just aren’t going to tell you.
- The Price You See on the Truck is Not the Price You Pay
You have probably seen rental trucks driving around with an advertised $19.95 price for the rental on it. While this price seems quite lucrative, it is not the true price you pay. The $19.95 price is for the rental of the truck itself per day, but that does not include gas, mileage, additional insurance, and tax. Be prepared to pay more than $20 to rent a truck for your move.
- Your Nearby Pickup Location May Not Be a Truck Rental Company Store
When you rent a truck for your move, you expect to head to the company to pick up the truck right? Wrong. In fact, to make moving truck rentals available all over, some companies have teamed up with local businesses to offer their trucks at that location. Therefore, if you are sent to your local storage unit location to pick up your truck, don’t be surprised.
- Your Truck Reservation Doesn’t Always Me Something
Even though you went online or called in and reserved your truck days in advance, it doesn’t always mean anything. Even though you have reserved your truck and put in all of your information, do not be surprised if you arrive and your truck is nowhere to be found.
But, how does this happen? Easy. When the company is busy, they simply rent out the truck to those who are there with a credit card to charge or cash in hand. Also, what happens is some customers opt-in to keep the trucks longer than they originally signed up for, which means the truck is delayed in return time.
- Prices Rise with Demand
Remember in the past we have said it is better to move during off peak times? This holds true even when it comes to renting a truck. Moving truck rental prices increase towards the end of the month and throughout the summer because the company knows that people need the trucks. If you do not want to pay a premium for the service, choose a non-popular time to rent the truck.
- Safety Checks? Whenever We Feel Like It
One of the misconceptions people have about moving trucks is that they are maintained and kept in good condition by the company. This is not always the case. In fact, it has been proven that some companies fail to keep up with safety checks. So, how do you protect yourself? Ask to see a recent inspection report.
If you plan to rent a moving truck for your upcoming move, keep these five things in the back of your mind as you do.
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